Guest Relations Agent

Job Overview

TALENTMATE is seeking a Guest Relations Agent to join the Accor team in Dubai, United Arab Emirates. This role involves preparing for VIP arrivals, managing guest interactions, and ensuring high-quality service to enhance guest satisfaction.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers, offering services such as job searching and recruitment assistance. The company aims to simplify the process of finding job opportunities and potential candidates.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Prepare for daily VIP arrivals including room allocation and amenities.
• Register and process check-in/out for VIP guests efficiently.
• Escort VIP guests to their rooms and update guest information.
• Handle cashiering duties and foreign exchange transactions.
• Resolve guest complaints and liaise with relevant departments.
• Maintain continuous contact with guests to ensure satisfaction.

Requirements

• University Degree in Hotel Management.
• Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel.
• Excellent communication and interpersonal skills.
• Ability to handle guest inquiries and resolve issues effectively.
• Knowledge of hotel rate codes, packages, and discounts.
• Familiarity with hotel emergency procedures.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunities for talent development and growth within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities.
• Supportive team environment.
• Comprehensive training programs.