Front Desk Agent

Job Overview

Towers Rotana in Dubai is seeking a dynamic and self-motivated Front Desk Agent to deliver professional and customer-focused service. You will ensure guests have a memorable experience from arrival to departure.

Company Overview

Towers Rotana is a leading hotel in Dubai, United Arab Emirates, known for its exceptional hospitality and service. Part of the Rotana Hotel and Resorts group, it offers a luxurious experience and a commitment to guest satisfaction.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Greet guests by name and escort them to their rooms to ensure they feel welcomed.
• Conduct in-room and hotel familiarization, assisting with inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services.
• Administer Front Desk cashiering standards and comply with all policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all charges.

Requirements

• A degree in hospitality with previous Front Office experience in a hotel is preferred.
• Excellent written and verbal English communication skills. Knowledge of an additional language is a plus.
• Strong interpersonal and problem-solving abilities.
• Computer literacy and experience with Opera are an advantage.
• Customer-driven with a proactive and outgoing personality.

Benefits

• Opportunities for career advancement within Rotana Hotel and Resorts.
• Work in a fast-paced environment with a multi-cultural team.
• Gain valuable experience in a leading hotel in Dubai.
• Be part of a team that values customer satisfaction and personalized service.
• Exposure to a wide range of hotel operations and guest interactions.
• Engaging and supportive work culture.