Assistant Guest Relation Manager

Job Overview

Join a hotel that is a member of the Accor network, where every gesture contributes to a positive impact for customers and colleagues. Take the opportunity to become a Heartist®, and let your heart guide you in this world.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers, providing resources for searching, interviewing, and hiring. TALENTMATE aims to simplify the job search process by bringing together requisites under one roof, offering assistance to both job seekers and employers.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: 5 - 7 years

Key Responsibilities

• Assist in managing guest inquiries, requests, and complaints professionally.
• Support the Front desk team in coordinating guest services and activities.
• Oversee check-in and check-out processes for efficient operations.
• Collaborate with other departments to fulfill guest needs and resolve issues.
• Train and mentor guest relations staff to maintain high service standards.
• Assist in creating and implementing guest satisfaction initiatives.

Requirements

• Diploma or degree in vocational hospitality.
• 5 - 7 years experience in 4-5-star Hotel.
• Knowledge of hotel rate codes, packages, and segmentation.
• Previous experience in Front Office or Guest Services.
• Good Communication skills.
• Preferably Turkish Speaker.

Benefits

• Opportunities for development and advancement within the Accor network.
• Contribute to creating a positive and memorable impact for customers and colleagues.
• Work in a company that believes in its employees and their contributions.
• Be part of a responsible hospitality vision.
• Potential for growth within a large hotel network.