Assistant Front Desk Manager Rooms Controller - Front Office - Jumeirah Zabeel Saray

Job Overview

TALENTMATE is seeking an experienced Assistant Front Desk Manager Rooms Controller for a prestigious client, Jumeirah Zabeel Saray, located in Dubai, United Arab Emirates. This pivotal role involves overseeing front office operations, ensuring exceptional guest experiences, and managing room inventory effectively.

Company Overview

TALENTMATE is a leading recruitment agency based in Dubai, United Arab Emirates, specializing in connecting top talent with premier organizations across various industries. They are currently partnering with Jumeirah Zabeel Saray, an exquisite five-star luxury hotel on the Palm Jumeirah, renowned for its opulent design and unparalleled service, to find exceptional hospitality professionals.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: 3-5 years in a similar front office supervisory/management role

Key Responsibilities

• Manage and oversee all front desk and guest services operations.
• Ensure seamless check-in and check-out processes for guests.
• Control room inventory and optimize room allocation for maximum occupancy and guest satisfaction.
• Handle guest complaints and resolve issues promptly and efficiently.
• Train, supervise, and mentor front office team members.
• Maintain high standards of service quality and guest satisfaction as per brand guidelines.

Requirements

• Minimum Diploma or Higher Diploma in Hospitality Management or a related field.
• Proven experience (3-5 years) in a front office supervisory or assistant manager role within a luxury hotel.
• Strong knowledge of hotel operating systems (PMS).
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays.
• Fluent in English; additional language proficiency is a plus.

Benefits

• Opportunity to work with a world-renowned luxury hotel brand.
• Competitive salary and comprehensive benefits package.
• Professional growth and development opportunities.
• Dynamic and multicultural work environment.
• Employee discounts and perks within the hospitality group.
• Be part of a team dedicated to delivering exceptional guest experiences.