Arabic Speaking Customer Service Representative

Job Overview

Driven Properties is seeking an Arabic Speaking Customer Service Representative to be the first point of contact for potential clients. This role focuses on making outbound calls, engaging with prospects, introducing services, and identifying qualified leads.

Company Overview

GovConnect is a one-stop partner for government-related business services in the UAE, including company setup in free zones or mainland, corporate tax registration, visas, PRO services, and business relocation. GovConnect serves entrepreneurs, SMEs, and corporates with expert guidance and full-service execution.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
• Introduce GovConnect's services and explain the value we bring.
• Qualify leads by understanding client needs, business stage, and requirements.
• Schedule appointments and forward warm leads to the Manager for deal closure.
• Maintain accurate records of leads, calls, and conversations in the CRM system.
• Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.

Requirements

• Fluent in English and Arabic (both written and spoken).
• Previous experience in telesales, customer service, or lead generation (preferably in business setup, real estate, or related industries in the UAE).
• Strong communication and persuasion skills; confident in cold calling.
• Target-driven and motivated to support the team in meeting sales goals.
• Well-organized, proactive, and able to manage multiple leads simultaneously.

Benefits

• Competitive salary + performance incentives.
• Training and development on UAE business setup and government services.
• Career growth opportunities within GovConnect and the wider Driven Group.
• A dynamic and supportive work environment.