Smart Police Stations (SPS) in Dubai: Locations, Services & 24/7 Access

Dubai Smart Police Stations (SPS) allow residents, visitors and tourists to access a range of Dubai Police services without visiting a conventional staffed police station. These self-service police facilities operate around the clock and can be used for eligible criminal reports, traffic-related police services, certificates, permits, enquiries and community services.

Dubai Police announced in March 2026 that there are 33 Smart Police Stations across Dubai, providing access to 32 services across four main service categories. The network includes full Smart Police Stations as well as Walk-In, Drive-Thru and Suburban formats.

This guide explains what Dubai Smart Police Stations are, the services available, the different SPS formats, how to find the nearest location, and when you should use another Dubai government service channel instead.

What Is a Smart Police Station in Dubai?

A Smart Police Station is an automated Dubai Police service facility designed to provide police services without requiring an officer to be physically present at the station.

Depending on the service, customers can use interactive systems, kiosks, and video communication to complete a transaction or communicate with Dubai Police personnel remotely. This makes many police services accessible outside the normal working hours of traditional service counters.

Dubai Police describes the SPS network as operating 24 hours a day, seven days a week. Services are designed for Dubai’s residents as well as visitors and tourists.

However, an SPS should not be confused with a general government Customer Happiness Centre. Smart Police Stations specifically provide Dubai Police services. Other government authorities operate their own service centres and digital channels.

Types of Smart Police Stations in Dubai

Dubai Police currently identifies four formats within its Smart Police Station network.

1. Smart Police Station (SPS)

The main SPS format is a fully integrated interactive self-service police station. It provides access to eligible Dubai Police services around the clock while allowing users to complete transactions in a private environment.

2. Walk-In SPS

A Walk-In Smart Police Station is a smaller version of the main SPS concept. These facilities are designed for locations such as residential communities and commercial areas where customers can enter and access police services through smart systems.

3. Drive-Thru SPS

A Drive-Thru Smart Police Station is designed so customers can access eligible police services from their vehicles. It provides another 24/7 option for completing supported Dubai Police transactions without visiting a traditional police counter.

4. Suburban SPS

Suburban Smart Police Stations are positioned in areas outside Dubai’s busiest central districts. Dubai Police states that these locations can also be supported by designated police patrols to help improve response coverage in surrounding communities.

What Services Are Available at Dubai Smart Police Stations?

According to Dubai Police’s March 2026 update, the SPS network provides 32 services grouped into four main categories:

• Criminal reports and complaints
• Traffic services and accidents
• Certificates and permits
• Community participation and support

The exact service you need should be checked before travelling because the available process and required documents may depend on the transaction.

Criminal Reports and Complaint Services

One of the most important functions of Smart Police Stations is the ability to submit eligible police reports without attending a conventional police station.

Dubai Police states that customers can file certain criminal reports through a live video link with investigating officers. The officer can discuss the case with the customer, prepare the relevant statement and send it electronically for review and signing.

Examples of services identified by Dubai Police include:

• Opening a criminal complaint
• Reporting certain bounced cheque cases
• Cybercrime reporting
• Checking the status of certain reports or applications
• Police Eye and related reporting services

The SPS should not be treated as a substitute for emergency assistance. If there is an immediate threat to life, safety or property, contact Dubai Police on 999.

Traffic Services Available Through SPS

Smart Police Stations also provide selected Dubai Police traffic services. These can include services associated with police-managed traffic records, violations and accidents.

Examples identified by Dubai Police include:

• Enquiring about traffic fines
• Paying eligible traffic fines
• Traffic clearance certificates
• Traffic status certificates
• Reporting an obstructing vehicle
• Selected traffic and accident-related police services

It is important to distinguish these services from transactions handled by Dubai’s Roads and Transport Authority.

For example, driving licence services, vehicle registration, vehicle testing, vehicle ownership transfer, Nol cards and most RTA-specific transactions should be checked through the relevant RTA channel rather than assuming they are available at an SPS.

For those services, see our guide to RTA Customer Happiness Centres in Dubai.

Certificates Available Through Smart Police Stations

Dubai Police also makes several police-issued certificates available through its smart service network.

Depending on eligibility and the individual service, these can include:

• Criminal status or Police Clearance Certificate services
• Loss certificates
• To Whom It May Concern certificates
• Traffic clearance certificates
• Traffic status certificates

For example, Dubai Police lists Smart Police Stations as a 24/7 service channel for its Police Clearance or Good Conduct Certificate service.

Requirements vary between certificates, so check the specific Dubai Police service before visiting. Some transactions may require identity documents, supporting documents or additional procedures that cannot be completed through every channel.

Permits Available Through SPS

Selected Dubai Police permits can also be requested through the Smart Police Station network.

Examples identified by Dubai Police include:

• Road closure permits
• Sailing permits
• Dubai Police Museum visit permits
• Selected entry permits
• Other police-issued permits where the SPS channel is supported

Permit conditions, documentation and fees depend on the individual service. Users should therefore confirm the requirements of the specific permit rather than assuming all permits follow the same process.

Community and Support Services

The Smart Police Station network is not limited to reports, certificates and traffic matters. Dubai Police also provides community-focused and support services through the SPS platform.

These can include enquiries, community reporting channels, tourist support and other services intended to make Dubai Police assistance easier to access.

For a non-emergency enquiry, customers can also contact Dubai Police on 901.

Are Dubai Smart Police Stations Open 24 Hours?

Yes. Dubai Police states that its SPS, Walk-In SPS, Drive-Thru SPS and Suburban Police Points operate 24 hours a day, seven days a week.

This is one of the main differences between Smart Police Stations and conventional service counters that may have defined operating hours.

However, if an SPS is located within a larger development, shopping area or controlled site, it is sensible to confirm physical access to that particular location before travelling late at night.

Do All Smart Police Stations Offer the Same Services?

You should not automatically assume that every physical SPS format is identical for every transaction.

Dubai Police operates different station formats, including full SPS facilities, smaller Walk-In locations, Drive-Thru locations and Suburban Police Points. Some services may also have specific documentation, payment or identity requirements.

Before travelling, check that:

• The service is currently available through the SPS channel
• You have the documents required for the transaction
• The selected SPS format is suitable for the service
• You meet any service-specific eligibility conditions

This is particularly important for certificates, permits and transactions that require additional verification.

Smart Police Station Locations in Dubai

Dubai Police announced in March 2026 that its network had reached 33 Smart Police Stations across Dubai.

Because the network can expand or individual locations can change, the most reliable way to find a station is to use the official Dubai Police SPS location finder before travelling.

Locations currently displayed through the official SPS locator include:

• Al Muraqqabat
• City Walk
• Dubai Design District

The wider SPS network has also been deployed across residential, commercial, suburban and major visitor areas of Dubai through different SPS formats.

For the nearest location, use the official Dubai Police Smart Police Station locator.

How to Use a Smart Police Station

The exact steps depend on the service, but the general process is straightforward.

1. Find the nearest suitable Smart Police Station.
2. Select the required Dubai Police service using the available smart system.
3. Provide the requested identification and transaction details.
4. Upload, scan or enter supporting information where required.
5. If the service requires police assistance, use the available remote communication system.
6. Review the information before submitting the transaction.
7. Complete any required electronic payment.
8. Keep the reference number or confirmation issued after submission.

For criminal reports that require interaction with an investigator, Dubai Police can connect the customer with an officer through video communication and provide the statement electronically for signing.

What Documents Should You Take to an SPS?

The required documents depend on the service you want to complete.

As a general rule, you should have appropriate identification and any documents connected with your transaction. This may include an Emirates ID, passport, reference number, supporting evidence or other documents requested for the particular Dubai Police service.

Do not rely on a single universal document list because the requirements for a criminal complaint, certificate, traffic transaction and permit can be different.

When Should You Use a Smart Police Station?

An SPS can be a convenient choice when you need an eligible Dubai Police service and do not require an officer to be physically present with you.

It may be suitable when you need to:

• Submit an eligible police report
• Access a supported certificate
• Complete a Dubai Police traffic-related service
• Request an eligible police permit
• Make an enquiry or use a community service
• Access a police service outside traditional counter hours

When Should You Not Use an SPS?

A Smart Police Station is not necessarily the right channel for every situation.

For an emergency: call Dubai Police on 999.

For a non-emergency police enquiry: contact 901 or use the appropriate Dubai Police service channel.

For driving licences, vehicle registration, vehicle testing, Nol cards or other RTA services: use the relevant RTA channel or visit an appropriate RTA service centre.

For Emirates ID, residency, labour, municipality, utility or other government services: use the authority responsible for that particular transaction rather than visiting an SPS.

If you are unsure which UAE government authority handles your transaction, see our UAE Customer Happiness Centre guide for an overview of the main authorities and service-centre types.

Smart Police Station vs RTA Customer Happiness Centre

A Smart Police Station and an RTA Customer Happiness Centre serve different authorities and should not be treated as interchangeable.

Service Centre	Main Authority	Typical Purpose
Smart Police Station	Dubai Police	Police reports, selected traffic-police services, certificates, permits and community services
RTA Customer Happiness Centre	Roads and Transport Authority	Driving licences, vehicle services, transport services, parking, Nol and other RTA transactions

If your issue concerns a traffic violation, accident record or police-issued traffic certificate, Dubai Police may be the relevant authority. If it concerns licensing, vehicle registration or another RTA-administered service, use an RTA channel instead.

Smart Police Stations vs Customer Happiness Centres

The term “Customer Happiness Centre” is used by several UAE government authorities, but these centres do not all provide the same services.

Dubai Police Smart Police Stations belong specifically to the Dubai Police service network. An ICP, RTA, municipality, utility or labour service centre has a different authority and service scope.

Always identify the government authority responsible for your transaction before choosing a physical service centre.

Dubai Police Smart Police Station Contact Details

• Emergency: 999
• Dubai Police enquiries and non-emergency assistance: 901
• Email: mail@dubaipolice.gov.ae

For emergencies requiring immediate police assistance, always use 999 rather than travelling to an SPS first.

Frequently Asked Questions

What is a Smart Police Station in Dubai?

A Smart Police Station is a self-service Dubai Police facility that allows customers to access eligible police services without an officer being physically present at the station.

Are Smart Police Stations in Dubai open 24 hours?

Yes. Dubai Police states that SPS, Walk-In, Drive-Thru and Suburban Smart Police Station formats operate 24 hours a day, seven days a week.

How many Smart Police Stations are there in Dubai?

Dubai Police announced in March 2026 that there were 33 Smart Police Stations operating across the emirate.

How many services are available through Dubai Smart Police Stations?

According to Dubai Police’s March 2026 announcement, customers can access 32 services across four main categories: criminal reports and complaints, traffic services and accidents, certificates and permits, and community participation and support.

Can I file a police report at an SPS?

Yes. Eligible criminal reports and complaints can be submitted through the Smart Police Station system. Dubai Police also allows customers to communicate with investigating officers through video links for supported reports.

Can I report a cybercrime at a Smart Police Station?

Dubai Police identifies cybercrime reporting among the services available through its Smart Police Station network.

Can I pay a traffic fine at a Smart Police Station?

Dubai Police lists traffic fine enquiries and payments among the services available through the SPS network. This should not be confused with RTA-managed services such as driving licences and vehicle registration.

Can I get a Police Clearance Certificate from an SPS?

Dubai Police lists Smart Police Stations as one of the 24/7 channels for its Police Clearance or Good Conduct Certificate service. Eligibility and document requirements depend on the applicant’s circumstances.

Do Smart Police Stations have police officers inside?

They are designed to provide services without officers being physically stationed at the customer-service point. Where police interaction is required, supported services can connect customers remotely with Dubai Police personnel.

Are all Smart Police Stations the same?

No. Dubai Police operates several SPS formats, including standard SPS facilities, Walk-In SPS, Drive-Thru SPS and Suburban Police Points. Check the service and location before travelling.

Can tourists use Dubai Smart Police Stations?

Yes. Dubai Police states that the SPS network serves residents as well as visitors and tourists. The documentation required will depend on the service being requested.

Should I go to an SPS during an emergency?

No. If there is an immediate emergency or threat to safety, call Dubai Police on 999. Smart Police Stations are primarily a service channel for eligible police transactions and reports.

What number should I call for a non-emergency Dubai Police enquiry?

Dubai Police provides 901 for enquiries and non-emergency assistance.

Where can I find the nearest Smart Police Station?

Use the official Dubai Police SPS location finder to identify a current Smart Police Station near you. Checking the official locator before travelling is recommended because the network and individual locations can change.