Home / Blog / SEWA Customer Service Centres in Sharjah: Locations, Timings & 24/7 Services
SEWA Customer Service Centres in Sharjah: Locations, Timings & 24/7 Services
Information
Sharjah Electricity, Water and Gas Authority (SEWA) operates customer service locations across Sharjah where customers can get help with electricity, water and natural gas accounts, payments and other utility-related matters.
SEWA’s current contact directory lists Al Majaz, Industrial Area, Halwan and Budaniq as Customer Service Centers. It also separately lists the SEWA Head Office in Al Khan, a Customer Services Follow Up Department in Halwan and the Mutual Services Department in Al Rahmaniya.
Opening hours differ significantly by location. The Halwan Customer Service Center operates 24 hours a day, seven days a week for enquiries, payments and reconnection, while Al Majaz, Industrial Area and Budaniq provide extended weekday hours and Sunday customer care.
SEWA Customer Happiness Centre or Customer Service Center?
You may see both terms used when searching for SEWA service locations.
SEWA’s current official Contact Us directory calls its main physical branches Customer Service Centers. Elsewhere on the SEWA website, the authority also uses the term Customer Happiness Centers (Self-Service).
For practical purposes, customers searching for a SEWA Customer Happiness Centre are generally looking for the authority’s customer-facing service locations. This guide uses SEWA’s current branch names while also covering that search intent.
Current SEWA Customer Service Centres in Sharjah
| SEWA Location | Area / Landmark | Monday-Thursday | Sunday |
|---|---|---|---|
| Al Majaz Customer Service Center | Near Al Safiya Park | 7:30 AM-8:30 PM | Customer Care: 8:00 AM-1:00 PM |
| Industrial Area Customer Service Center | Opposite Ramez Mall | 7:30 AM-8:30 PM | Customer Care: 8:00 AM-1:00 PM |
| Halwan Customer Service Center | Next to Sharjah Cooperative Society | 24 hours | 24 hours |
| Budaniq Customer Service Center | Next to Mega Mall | 7:30 AM-8:30 PM | Customer Care: 8:00 AM-1:00 PM |
SEWA publishes separate Ramadan timings for some locations. Friday, Saturday and public-holiday arrangements may also differ, so check SEWA’s current information before travelling.
1. Al Majaz Customer Service Center
SEWA’s Al Majaz Customer Service Center is located near Al Safiya Park in Sharjah.
Location: Al Majaz, near Al Safiya Park
Monday-Thursday: 7:30 AM-8:30 PM
Sunday Customer Care: 8:00 AM-1:00 PM
The extended weekday hours make Al Majaz useful for customers who cannot visit during standard government-office hours.
2. Industrial Area Customer Service Center
The Industrial Area Customer Service Center is located opposite Ramez Mall.
Location: Sharjah Industrial Area, opposite Ramez Mall
Monday-Thursday: 7:30 AM-8:30 PM
Sunday Customer Care: 8:00 AM-1:00 PM
SEWA also publishes adjusted timings for this centre during Ramadan, so customers visiting during the holy month should verify the current schedule first.
3. Halwan Customer Service Center - Open 24/7
The Halwan Customer Service Center is the most important SEWA location for customers who need access outside normal service hours.
SEWA states that this centre operates 24 hours a day, seven days a week for:
- Enquiries
- Payments
- Reconnection
Location: Halwan area, next to Sharjah Cooperative Society
Opening hours: 24/7 for enquiries, payments and reconnection
Because SEWA specifically limits its published 24/7 description to these functions, customers should not assume that every SEWA transaction can be completed at Halwan around the clock.
4. Budaniq Customer Service Center
SEWA’s Budaniq Customer Service Center is conveniently located near Mega Mall.
Location: Budaniq, next to Mega Mall
Monday-Thursday: 7:30 AM-8:30 PM
Sunday Customer Care: 8:00 AM-1:00 PM
Like Al Majaz and Industrial Area, Budaniq provides extended weekday service hours and limited Sunday customer-care access.
Which SEWA Centre Is Open 24 Hours?
Halwan Customer Service Center is SEWA’s current 24/7 customer service location for enquiries, payments and reconnection.
This makes Halwan particularly useful for customers who need to make a payment, ask a service-related question or deal with an eligible reconnection matter outside normal working hours.
Which SEWA Centres Are Open on Sunday?
SEWA’s current directory lists Sunday customer-care hours at several locations.
| SEWA Location | Sunday Access |
|---|---|
| Al Majaz | Customer Care: 8:00 AM-1:00 PM |
| Industrial Area | Customer Care: 8:00 AM-1:00 PM |
| Budaniq | Customer Care: 8:00 AM-1:00 PM |
| Follow Up Department - Halwan | 8:00 AM-1:00 PM |
| Halwan Customer Service Center | 24/7 for enquiries, payments and reconnection |
This means it is incorrect to assume that all SEWA customer service locations are closed on Sundays.
SEWA Head Office - Al Khan
SEWA’s Head Office is located in Al Khan Area at the Government Departments Complex.
It is important to distinguish the Head Office from locations that SEWA specifically identifies as Customer Service Centers.
Location: Al Khan Area, Government Departments Complex
Monday-Thursday: 7:30 AM-3:30 PM
SEWA also publishes separate Ramadan hours for the Head Office.
SEWA Follow Up Department - Halwan
SEWA separately lists a Follow Up Department (Customer Services) in Halwan.
This should not be confused with the 24/7 Halwan Customer Service Center, even though both are located in the same general area near Sharjah Cooperative Society.
Monday-Thursday: 7:30 AM-3:30 PM
Sunday: 8:00 AM-1:00 PM
SEWA Mutual Services Department - Al Rahmaniya
SEWA also lists a Mutual Services Department in Al Rahmaniya.
Monday-Thursday: 7:30 AM-3:30 PM
Contact: 06 502 6500
This is a separate SEWA department and should not be treated as one of the four locations currently titled Customer Service Center in SEWA’s contact directory.
What Services Does SEWA Provide?
SEWA is responsible for electricity, water and natural gas services across the Emirate of Sharjah.
Its current service ecosystem includes services such as:
- Electricity and water account services
- Bill enquiries
- Bill payments
- Move In and Move Out services
- Owner services
- New connection services
- Customer service requests
- Account login and account management
- Profile updates
- Natural gas conversion requests
- Consumption and utility-related enquiries
SEWA does not publish a detailed separate service menu for every Customer Service Center on its current contact directory. Customers should therefore check the specific service before travelling rather than assuming every branch processes every transaction.
Can You Pay a SEWA Bill at a Customer Service Centre?
Yes. SEWA accepts customer payments through its service network, and the Halwan Customer Service Center is specifically listed as available 24/7 for payments.
However, a physical visit is not normally necessary just to pay a bill.
SEWA also provides an online Quick Pay service where customers can verify their account and make payments electronically.
Can You Pay a SEWA Bill Online?
Yes. SEWA provides digital bill-payment options through its online services.
The authority’s current digital services include:
- Quick Pay
- Bill enquiry
- SEWA account access
- SEWA Smart App
Customers who only need to check or pay a bill should consider these channels before travelling to a physical service centre.
Where Can You Go for SEWA Reconnection?
SEWA specifically identifies the Halwan Customer Service Center as operating 24/7 for reconnection, as well as enquiries and payments.
If your service has been disconnected and you need help with reconnection, Halwan may therefore be the most useful physical customer-service location outside standard office hours.
Reconnection can depend on the reason for disconnection, outstanding balances and other account conditions, so contact SEWA if you are unsure what is required.
Do You Need to Visit a SEWA Centre?
Not necessarily.
SEWA provides a growing range of electronic services through its website and digital platforms. Current online services include:
- Quick Pay
- Check Bill
- Move In / Out
- Owners Services
- New Connection Services
- Account Login
- Bill Inquiry
- Gas Conversion Request
- Update Your Profile
For a routine transaction, it is worth checking SEWA’s digital service first. A physical centre is more useful when you need direct customer-service assistance, a transaction cannot be resolved online or SEWA specifically asks you to visit.
SEWA Move In and Move Out Services
SEWA includes Move In / Out among the services available through its digital service ecosystem.
If you are moving into or leaving a property in Sharjah, check the current Move In / Out service requirements online before visiting a centre. Requirements can depend on the property, account type and supporting documents.
This page focuses on where SEWA’s customer service locations are rather than reproducing the full Move In or Move Out procedure.
SEWA New Electricity and Water Connections
SEWA also provides New Connection Services through its digital service system.
New connection requirements can differ between residential properties, commercial premises, owners, consultants and other customer categories. For that reason, customers should use the specific SEWA service requirements rather than relying on a general centre document list.
SEWA Natural Gas Services
SEWA is also responsible for piped natural gas services in Sharjah and provides a digital Gas Conversion Request service.
The Natural Gas Department can be contacted on:
- Phone: 600566665
- WhatsApp: 600566665
- Monday-Thursday: 7:30 AM-9:00 PM
For a gas emergency, use SEWA’s emergency number rather than travelling to a customer service centre.
When Should You Not Visit a SEWA Customer Service Center?
A Customer Service Center should not be your first destination during an urgent electricity, water or gas emergency.
For emergencies, contact SEWA on:
991 - available 24/7
SEWA lists 991 for emergencies in Sharjah City and for applicable electricity and gas emergencies in locations including Kalba and Khorfakkan.
For ordinary account or service enquiries, use SEWA’s general enquiry number instead.
SEWA Contact Details
- General enquiries: 600566665
- Emergency: 991
- Email: info@sewa.gov.ae
- Natural Gas Department: 600566665
- Natural Gas WhatsApp: 600566665
SEWA Customer Service Centres in Kalba, Khorfakkan and Dibba Al Hisn
SEWA provides electricity, water and gas services across the wider Emirate of Sharjah, including the eastern region.
However, SEWA’s current public Contact Us directory does not list Kalba, Khorfakkan or Dibba Al Hisn among the locations currently titled Customer Service Center.
For that reason, this guide does not present older Kalba, Khorfakkan or Dibba Al Hisn listings as current customer-service branches without an up-to-date official centre address and schedule.
Customers in the eastern region can contact SEWA on 600566665 for service enquiries and use 991 for applicable emergencies.
How to Choose the Right SEWA Service Location
Before travelling, consider the following:
- Check whether the service is available online. Many routine SEWA transactions have digital channels.
- For 24/7 enquiries, payments or reconnection, consider Halwan.
- For extended weekday hours, Al Majaz, Industrial Area and Budaniq operate until 8:30 PM Monday-Thursday.
- For Sunday customer care, check Al Majaz, Industrial Area, Budaniq or the Follow Up Department in Halwan.
- Do not assume every branch offers every SEWA service. Check the transaction first.
- For emergencies, call 991 rather than visiting a service centre.
SEWA vs Other UAE Customer Happiness Centres
SEWA service locations are specifically for Sharjah Electricity, Water and Gas Authority services.
They should not be confused with centres handling residency, Emirates ID, labour, municipality, transport or other UAE government services.
If you are unsure which authority is responsible for your transaction, see our UAE Customer Happiness Centre guide.
Official SEWA Service Centre Information
SEWA branch timings and service arrangements can change during Ramadan, UAE public holidays or operational updates.
Before travelling, check the official SEWA Contact Us directory for the latest centre information.
Frequently Asked Questions
How many SEWA Customer Service Centers are currently listed?
SEWA’s current official Contact Us directory lists four locations specifically titled Customer Service Center: Al Majaz, Industrial Area, Halwan and Budaniq. SEWA also separately lists its Head Office, Follow Up Department and Mutual Services Department.
What is the difference between a SEWA Customer Happiness Centre and Customer Service Center?
SEWA’s website uses both terms. Its current Contact Us directory calls the main physical branches Customer Service Centers, while other parts of the website refer to Customer Happiness Centers (Self-Service).
Which SEWA centre is open 24 hours?
Halwan Customer Service Center operates 24 hours a day, seven days a week for enquiries, payments and reconnection.
Which SEWA centres are open on Sunday?
SEWA currently lists Sunday customer care from 8:00 AM to 1:00 PM at Al Majaz, Industrial Area and Budaniq. The Follow Up Department in Halwan also operates from 8:00 AM to 1:00 PM on Sunday. Halwan Customer Service Center operates 24/7 for enquiries, payments and reconnection.
What are Al Majaz SEWA centre timings?
Al Majaz Customer Service Center operates from 7:30 AM to 8:30 PM Monday to Thursday. Sunday Customer Care is available from 8:00 AM to 1:00 PM.
What are SEWA Industrial Area centre timings?
Industrial Area Customer Service Center operates from 7:30 AM to 8:30 PM Monday to Thursday, with Sunday Customer Care from 8:00 AM to 1:00 PM.
What are SEWA Budaniq centre timings?
Budaniq Customer Service Center operates from 7:30 AM to 8:30 PM Monday to Thursday. Sunday Customer Care is available from 8:00 AM to 1:00 PM.
Where is SEWA Head Office?
SEWA Head Office is located in Al Khan Area at the Government Departments Complex. Its published Monday-Thursday hours are 7:30 AM to 3:30 PM.
Can I pay my SEWA bill at a centre?
Yes. SEWA accepts payments through its customer-service channels, and Halwan is specifically available 24/7 for payments. Customers can also pay bills digitally through SEWA’s Quick Pay and online services.
Can I pay a SEWA bill online?
Yes. SEWA provides Quick Pay, bill enquiry and account-management services online and through its digital ecosystem.
Where can I go for SEWA reconnection?
SEWA specifically lists Halwan Customer Service Center as operating 24/7 for reconnection, enquiries and payments.
Can I complete SEWA Move In or Move Out online?
SEWA lists Move In / Out within its current digital services. Check the specific service requirements online because documentation and procedures depend on the account and property circumstances.
What is the SEWA customer service number?
For general enquiries, contact SEWA on 600566665.
What is the SEWA emergency number?
For electricity, water or gas emergencies, contact SEWA on 991. The emergency line is available 24/7.
What is the SEWA natural gas contact number?
The Natural Gas Department can be contacted on 600566665 by phone or WhatsApp. SEWA currently lists department hours of 7:30 AM to 9:00 PM Monday to Thursday.
Are there current SEWA Customer Service Centers in Kalba and Khorfakkan?
SEWA provides utility services in Kalba and Khorfakkan, but its current public Contact Us directory does not list either location among the branches specifically titled Customer Service Center. Customers should contact SEWA for the appropriate local service channel.
Do all SEWA centres provide the same services?
SEWA does not publish an identical detailed service menu for each current branch. Halwan is specifically identified as operating 24/7 for enquiries, payments and reconnection, while other services should be checked before visiting.
