Whatever Whenever Agent

Job Overview

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Company Overview

Marriott International is a leading global hospitality company with a wide range of hotel brands. W Hotels, part of the Marriott portfolio, provides exceptional guest experiences and fosters a sense of belonging in communities worldwide. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Entry level / No experience required

Key Responsibilities

• Answer and process guest requests via multiple communication channels.
• Operate telephone switchboard and direct calls accurately.
• Record and relay messages to the appropriate recipients.
• Log all guest requests or issues into the computer system.
• Follow up with guests to ensure satisfaction with issue resolution.
• Provide information about room features and property amenities.

Requirements

• High school diploma or G.E.D. equivalent.
• Ability to speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Ability to read and visually verify information in a variety of formats.

Benefits

• Opportunities for professional development and career growth within Marriott International.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to employee discounts and other Marriott benefits.
• Engaging and inclusive work culture.
• Experience Marriott's global brand excellence.