Teller Supervisor (Emiratised Role)

Job Overview

Leads and manages the day-to-day operations of the teller area to ensure accurate, timely, and secure processing of all customer transactions, while delivering exceptional service in line with FAB standards.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. FAB is looking for driven and skilled professionals ready to take on new challenges to make a lasting impact on the company and the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Minimum 5 years

Key Responsibilities

• Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions.
• Verify all transactions for completeness of source documents and accuracy of processing.
• Ensure daily teller and vault balancing, reconciliation of sundry and branch transit accounts, and prompt resolution of discrepancies.
• Maintain cash limits and exchange positions in line with branch authorisation and control standards.
• Manage custody and secure control of undelivered/returned cards, cheque books, debit cards, and PINs.

Requirements

• Minimum 5 years’ experience in banking operations, including at least 3 years in teller operations with supervisory responsibilities.
• Strong knowledge of branch operations, cash management, and regulatory requirements.
• Bachelor’s degree in banking, business, finance, or related field.
• Treat compliance as a mandatory operational requirement, not a performance target.
• Ability to work in a high-volume, accuracy-critical environment.

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Gain valuable banking experience in a leading financial institution.
• Be part of a company that values employee contributions.
• Engaging and inclusive work culture.
• Contribute to the company and the industry as a whole.