Telephone Operator

Job Overview

Al Ain Rotana is looking for a dedicated Telephone Operator to join its team in Al Ain, Abu Dhabi. You will be responsible for managing all incoming and outgoing calls, providing excellent customer service, and ensuring efficient communication within the hotel.

Company Overview

Al Ain Rotana is a prestigious hotel located in Al Ain, Abu Dhabi, United Arab Emirates. Part of the Rotana Hotels & Resorts portfolio, it offers luxurious accommodation and exceptional services to its guests, striving for excellence in hospitality.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry level / No experience required

Key Responsibilities

• Operate the hotel switchboard efficiently, answering and directing calls.
• Handle guest inquiries and resolve issues promptly and professionally.
• Provide information about hotel services, facilities, and local attractions.
• Take and deliver messages accurately to guests and staff.
• Assist with wake-up calls and special requests.
• Maintain a friendly and helpful demeanor at all times.

Requirements

• Excellent verbal communication skills in English.
• Strong customer service orientation.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and accuracy in message taking.
• Flexibility to work various shifts, including weekends and public holidays.
• Previous experience in a similar role is a plus, but not required.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a renowned international hotel chain.
• Professional growth and career development opportunities.
• Dynamic and supportive work environment.
• Employee discounts on hotel services.
• Be part of a team dedicated to exceptional guest experiences.