Telephone Operator

Job Overview

The First Group Hospitality is seeking a Telephone Operator to handle incoming and outgoing calls, guest messages, wake-up calls, and internal communications. Your role is crucial in shaping the guest’s first impression and delivering seamless service through every interaction.

Company Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specializing in hotel operations, asset management, and F&B strategy. They deliver tailored solutions that enhance efficiency, optimize revenue, and maximize asset value for investors and hotel owners. They develop and operate a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Answer and direct all incoming calls promptly, courteously, and professionally.
• Handle guest requests, inquiries, and messages with accuracy.
• Coordinate wake-up calls and ensure timely delivery.
• Communicate efficiently with all hotel departments.
• Maintain knowledge of hotel facilities, services, and emergency procedures.
• Log all calls and requests accurately in the system.

Requirements

• At least 1+ years experience as a telephone operator in a 4* property.
• 1 year experience Front Office computer literacy.
• Excellent communications skills in English.
• Team player with excellent planning and problem-solving skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality and good grooming.

Benefits

• To be discussed.