Telephone Operator

Job Overview

Kempinski Hotels is seeking a Telephone Operator to answer incoming calls in a friendly manner according to Kempinski and LQA standards. The role is located in Dubai, United Arab Emirates.

Company Overview

Kempinski Hotels has been a luxury hotelier since 1897, offering European elegance in destinations worldwide. They pride themselves on delivering beautiful performances for guests and providing employees with a stage to flourish.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Answer incoming calls in a friendly and caring manner.
• Connect calls to the appropriate extension.
• Accurately record and promptly deliver messages.
• Handle guest requests for DND and confidential status.
• Manage personal and automatic wakeup call requests.
• Answer guest questions and take appropriate actions.

Requirements

• Basic knowledge of front desk operations.
• Luxury Hotel experience.
• Communication skills.
• Brief knowledge of hotel operations and computer systems.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).

Benefits

• Opportunities to work in a luxurious alpine retreat in the heart of Dubai.
• Be part of a globally recognized hotel brand.
• Experience in a unique city property.
• Work in a dynamic and multicultural environment.
• Potential for career growth within Kempinski Hotels.
• Access to Kempinski's global network and resources.