Telecommunication Agent

Job Overview

Rixos Hotels in Ras Al Khaimah is seeking a Telecommunication Agent to join our team. This entry-level, full-time position offers an exciting opportunity to contribute to a luxury hotel chain known for traditional Turkish hospitality.

Company Overview

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: Entry Level
• Qualifications: Diploma / Higher Diploma

Key Responsibilities

• Complete tasks outlined on the Officer Shift Checklist.
• Report broadband and telephone equipment defects.
• Attend to complaints and inquiries.
• Handle and deliver the Hotel’s general emails.
• Monitor the status of jobs in the Guest Request Management system.
• Ensure accuracy of call charges/postings in the PMS.

Requirements

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English/Russian.
• Able to read and speak Arabic/Russian.
• Computer Knowledge, i.e., well versed with windows, internet explorer and word, either POS or PMS system.
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.

Benefits

• Competitive Salary
• Duty Meals provided: breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided