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Intertec Systems Abu Dhabi Information Technology (IT) & Development

Technical Support Engineer

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Description

Job Overview

Intertec Systems is seeking a Technical Support Engineer to join our team in Abu Dhabi, United Arab Emirates. As a Technical Support Engineer, you will be responsible for providing first-level support to users, troubleshooting IT issues, and ensuring excellent customer service. This role requires strong communication skills, technical expertise, and the ability to work in a fast-paced environment.

Company Overview

Intertec Systems is an Information Technology company specializing in IT services and IT consulting. With a focus on delivering innovative solutions, Intertec Systems helps businesses optimize their IT infrastructure and achieve their strategic goals. The company is located in Abu Dhabi, United Arab Emirates.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full-time
  • Qualifications: Diploma / Higher Diploma
  • Experience: 3+ years

Key Responsibilities

  • Attend to all communications to IT Helpdesk (phone, email, Self Service, chat, walk-in).
  • Provide first level support to users and improve first level resolution percentage.
  • Log calls and requests in the Service Desk System.
  • Troubleshoot and resolve common IT issues related to hardware, software, network connectivity, and applications.
  • Prioritize and manage multiple support requests simultaneously.
  • Attempt to resolve incidents directly (e.g. over the phone or via remote management) and on-site assistance as needed.

Requirements

  • Excellent communications skills in English & Arabic.
  • Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
  • Knowledge of ITIL processes is a must; certification will be an added advantage.
  • Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
  • Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Experience with Active Directory, Exchange, and Office 365.

Benefits

  • Opportunities for professional development and career growth within Intertec Systems.
  • Work in a collaborative and supportive team environment.
  • Gain valuable experience in a leading IT services company.
  • Exposure to a wide range of IT technologies and solutions.
  • Engaging and inclusive work culture.
  • Competitive compensation and benefits package.

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