Team Leader - Guest Relations

Job Overview

Jumeirah Beach Hotel is seeking a Team Leader for Guest Relations. This role involves ensuring exceptional guest experiences by professionally managing guest interactions, resolving issues, and optimizing restaurant operations.

Company Overview

Jumeirah, a member of Dubai Holding, is a global leader in luxury hospitality, known for its beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah Beach Hotel, Jumeirah’s founding property, is a leading global tourist and family destination renowned for its wave-like design and diverse dining experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Present a professional and welcoming demeanor to arriving customers.
• Manage customer complaints and feedback effectively.
• Optimize reservations using the booking system.
• Handle function bookings and coordinate with FOH and BOH teams.
• Ensure compliance with local licensing laws.
• Cross-sell F&B outlets to enhance guest experiences.

Requirements

• 3 to 5 years of relevant experience in hospitality.
• Experience working in a multi-cultural environment.
• Microsoft Office Suite software competencies.
• Strong leadership and team-management skills.
• Excellent problem-solving abilities.
• Proficiency in English.

Benefits

• Supportive and inclusive work environment.
• Access to learning and development programs.
• Opportunities for internal mobility within the global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.