Service Desk Engineer

Job Overview

The Service Desk Engineer's primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests, routing Level 2/3 requests to the appropriate departments, ensuring that service levels are maintained, and that business deadlines are met.

Company Overview

Boskalis is a global company creating new horizons and sustainable solutions in complex infrastructural and marine projects. With a diverse, international team, Boskalis is dedicated to finding innovative solutions driven by population growth, global trade, energy demands, and climate change.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Entry level

Key Responsibilities

• Triage and resolve incidents or service requests raised to the Service Desk.
• Meet service level agreements to ensure timely resolution of all tickets.
• Document and escalate unresolved incidents to appropriate levels.
• Use software tools to troubleshoot issues and keep current with technology.
• Create and maintain knowledge articles for common incidents.
• Proactively identify areas for improvement and recommend solutions.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in a skilled IT service desk or similar technical support role.
• Knowledge of ITIL principles and best practices.
• Excellent communication skills, both written and oral.
• Ability to work in a fast-paced, high-pressure environment and prioritize activities.
• Ready to work in 24/7 rotational shifts, including night and weekend shifts.

Benefits

• Warm welcome and onboarding program to help you feel at home.
• Opportunities for career development and online courses in our Boskalis academy.
• Career opportunities to realize your full personal and professional potential.
• Be part of the IT Digital Workplace team.
• Work in our office in Abu Dhabi.