Service Desk Analyst

Job Overview

Sundus is seeking a Service Desk Analyst to join their team in Abu Dhabi, United Arab Emirates. This role involves providing essential technical support to users, resolving IT issues, and ensuring the smooth operation of IT services within the company.

Company Overview

Sundus is a prominent company based in Abu Dhabi, United Arab Emirates, known for its commitment to excellence and innovation in its sector.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: 1-2 years experience in IT support

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware and software issues.
• Respond to user inquiries via phone, email, and chat, resolving issues promptly.
• Log, track, and manage all incidents and service requests using a ticketing system.
• Assist with the installation, configuration, and maintenance of IT equipment and applications.
• Escalate complex or unresolved issues to appropriate senior IT staff.
• Maintain clear and comprehensive documentation of support procedures and solutions.

Requirements

• Proven experience as a Service Desk Analyst or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS) and common business applications.
• Excellent communication, interpersonal, and customer service skills.
• Ability to diagnose and resolve technical issues efficiently.
• Familiarity with IT service management (ITSM) tools and practices.
• Problem-solving aptitude with a strong attention to detail.

Benefits

• Opportunity for professional growth and career development in the IT sector.
• Work in a dynamic and supportive team environment.
• Gain valuable experience with diverse IT systems and technologies.
• Competitive salary and a comprehensive benefits package.
• Exposure to cutting-edge IT infrastructure and solutions.
• Be part of a company that values innovation and employee well-being.