Service Delivery Lead

Job Overview

Agthia Group PJSC is seeking an experienced Service Delivery Lead to join their team in Abu Dhabi, United Arab Emirates. This role involves overseeing the delivery of services, ensuring operational efficiency, and maintaining high levels of customer satisfaction.

Company Overview

Agthia Group PJSC is a leading diversified food and beverage company headquartered in Abu Dhabi, UAE. With a wide portfolio spanning across various categories, Agthia is committed to providing high-quality and innovative products to consumers across the region.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: Mid-level (3-5 years)

Key Responsibilities

• Lead and manage the end-to-end service delivery process.
• Ensure timely and high-quality delivery of services, meeting agreed SLAs.
• Develop and implement service improvement plans and strategies.
• Manage client relationships and ensure high levels of customer satisfaction.
• Oversee a team, providing guidance, support, and performance management.
• Monitor performance metrics and report on service delivery effectiveness.

Requirements

• Bachelor's degree in Business Administration, IT, or a related field.
• 3-5 years of experience in a service delivery or operations management role.
• Proven ability to lead and motivate a team.
• Strong understanding of service level agreements (SLAs) and KPIs.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.

Benefits

• Opportunity to work with a leading food and beverage company in the UAE.
• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• Dynamic and supportive work environment.
• Contribute to key operational success.
• Comprehensive health and wellness programs.