Service Advisor

Job Overview

Sukoon Insurance is seeking a Service Advisor to answer customer enquiries via phone, email, and chat. The jobholder will resolve issues by following Sukoon’s policies and procedures, ensuring business targets and personal performance goals are met. Customer service excellence will be at the core of all interactions.

Company Overview

Sukoon Insurance is a leading insurance provider in Dubai, United Arab Emirates, offering a range of insurance solutions. The company is committed to delivering exceptional customer service and maintaining high standards of quality and reliability.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 1-3 years

Key Responsibilities

• Provide accurate information on all Sukoon products to existing and potential clients.
• Execute client instructions in compliance with Sukoon policies.
• Handle calls and queries efficiently to meet assigned targets.
• Achieve monthly production and conversion ratios.
• Maintain high CSAT (Customer Satisfaction) and call quality scores for every interaction.
• Resolve customer complaints promptly, either independently or in coordination with relevant departments.

Requirements

• Language: Bilingual (English and Arabic).
• Communication: Excellent verbal and written communication skills; well-mannered and courteous.
• Technical: Proficient in MS Office (Excel, Word, PowerPoint).
• Education: Bachelor degree in Business or a related field from a recognized university.
• Experience: 1-3 years of experience in a call center environment, OR Minimum 1 year of experience in a reputable insurance company.

Benefits

• Opportunities to work with a leading insurance company in the UAE.
• Gain experience in a dynamic call center environment.
• Develop strong communication and problem-solving skills.
• Be part of a customer-focused team.
• Potential for career advancement within Sukoon Insurance.
• Work in Dubai, a vibrant and global city.