Senior Officer, Complaints Management

Job Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE's largest bank and one of the world's safest financial institutions, committed to creating value for employees, customers, shareholders, and communities through differentiation, agility, and innovation.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior Level

Key Responsibilities

• Manage and resolve customer complaints efficiently.
• Ensure compliance with banking regulations and internal policies.
• Identify and report trends in customer complaints.
• Collaborate with internal departments to address complaint issues.
• Maintain accurate records of all complaints and resolutions.

Requirements

• Proven experience in complaints management within the banking sector.
• Strong knowledge of banking regulations and compliance.
• Excellent communication and interpersonal skills.
• Ability to analyze and resolve complex issues.
• Bachelor’s degree in a related field.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Work in a dynamic and supportive environment.
• Be part of a leading financial institution in the UAE.
• Contribute to improving customer satisfaction.