Senior IT Support Engineer

Job Overview

MultiBank Group is seeking a highly skilled Senior IT Support Engineer to join their team in Dubai, United Arab Emirates. This role involves providing advanced technical support and ensuring the smooth operation of IT systems for a leading global financial group, contributing to their technological excellence and operational efficiency.

Company Overview

MultiBank Group is a globally recognized financial services company with a strong presence in Dubai, United Arab Emirates. They offer a wide range of financial products and services to clients worldwide, maintaining a commitment to technological excellence and robust IT infrastructure to support their diverse operations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No specific education mentioned / Open to experienced applicants
• Experience: Mid-Senior level / 5+ years of experience

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues, ensuring minimal downtime.
• Manage and resolve complex IT incidents and service requests efficiently and effectively.
• Ensure the stability, security, and performance of IT infrastructure and systems.
• Implement and enforce IT policies and procedures to maintain compliance and security standards.
• Collaborate with other IT teams and departments to troubleshoot and escalate problems when necessary.
• Document IT solutions, procedures, and configurations to maintain up-to-date knowledge base.

Requirements

• Proven experience as an IT Support Engineer, preferably in a senior role within a financial or demanding environment.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking (TCP/IP, DNS, DHCP), and cloud services.
• Excellent problem-solving and diagnostic skills with the ability to troubleshoot complex technical issues.
• Ability to work independently with minimal supervision and as an integral part of a collaborative team.
• Strong communication and interpersonal skills for effective interaction with users and colleagues.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA, CCNA) are highly advantageous.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with a leading global financial group and contribute to its success.
• Professional growth and career development opportunities within a dynamic organization.
• Engage in a challenging and fast-paced work environment.
• Exposure to cutting-edge technologies and industry best practices.
• Collaborative and supportive team culture that values innovation.