Job Overview

An exciting opportunity has arisen for a Reservations Intern to join in Jumeirah Emirates Towers. The Main Duties And Responsibilities Of This Role Include Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month. Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards. Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera. Always maintain proper and professional email and telephone etiquette. Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments. Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. Jumeirah Emirates Towers is one of the city’s most recognised hotels, known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

Quick Details

Job Type: Internship

Key Responsibilities

Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
Gather and update all necessary guest details during the booking process.
Always maintain proper and professional email and telephone etiquette.
Communicate last-minute changes to relevant departments promptly.

Requirements

Hold a High School Diploma.
Demonstrate software competencies in Microsoft Office programs at a basic level.
Able to adjust quickly to new work structures, process, requirements or cultures.
Prior experience in a 5- star Hotel is desired.
Exhibit strong problem-solving skills.

Benefits

Supportive and inclusive work environment.
Access to Learning & Development programmes and clear career pathways.
Opportunities for internal mobility within our global network.
Colleague discounts on food, beverage, and hotel stays worldwide.
Company-provided shared accommodation.
Comprehensive healthcare and life insurance coverage.

Reservations Intern