Reservations Agent

Job Overview

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Company Overview

Beach Rotana is a luxury hotel located in Abu Dhabi, United Arab Emirates, part of the Rotana Hotels & Resorts group. Known for its exceptional hospitality and prime location, it offers guests a memorable experience with world-class amenities.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure, and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.

Requirements

• Diploma / degree within the hospitality field and previous experience in hotel reservations.
• Computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
• Customer focused with an extremely proactive personality and a courteous, dynamic, and approachable character.
• Ability to work effectively with professionalism and establish effective relationships with internal and external customers.
• Understanding of the job and ability to work independently within a structured environment.

Benefits

• Opportunities for professional development and career growth within Rotana Hotels & Resorts.
• Work in a collaborative and supportive team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to employee discounts and other Rotana benefits.
• Engaging and inclusive work culture.
• Experience Rotana's global brand excellence.