Reservations Agent

Job Overview

Marriott International is seeking a Reservations Agent to process reservation requests, changes, and cancellations. The role involves identifying guest needs, verifying room availability, explaining policies, and maximizing revenue.

Company Overview

Marriott International is a leading global hospitality company. W Hotels, part of the Marriott portfolio, reinvents the norms of luxury around the globe, providing exceptional guest experiences and fostering a spirit of innovation and a tuned-in, up-for-anything approach.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Entry level / No experience required

Key Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.

Requirements

• High school diploma or G.E.D. equivalent.
• Ability to follow company policies and procedures.
• Maintain a clean and professional appearance.
• Excellent communication and interpersonal skills.
• Ability to work in a diverse, multicultural team.

Benefits

• Opportunities for professional development and career growth within Marriott International.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to employee discounts and other Marriott benefits.
• Engaging and inclusive work culture.
• Experience Marriott's global brand excellence.