Job Overview

The role of a Receptionist - Client Experience Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment.

Company Overview

International Free Zone Authority (IFZA) is located in Dubai, United Arab Emirates, specializing in government administration and business consulting services. IFZA is committed to delivering top-tier client experiences and fostering a professional environment.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: Minimum of 2 years

Key Responsibilities

Acting as a first point of contact at IFZA Reception for professional partners, clients, and visitors.
Supporting the smooth running of IFZA Reception, ensuring all aspects of the client experience are delivered to the highest level.
Maintaining excellent knowledge of IFZA’s products and services to efficiently address queries from professional partners and clients.
Delivering prompt, courteous, and efficient assistance to all clients, liaising with other departments if necessary.
Providing various client services including document collections and submissions, attestation, mail-management, booking of conference rooms, etc.
Maintaining confidentiality of client data and ensuring compliance with IFZA policies and procedures.

Requirements

Minimum of 2 years’ experience in hospitality or similar customer service role.
Excellent verbal and written communication skills in English; knowledge of additional foreign language will be an advantage.
Excellent communication and interpersonal skills; knowledge of telephone etiquette.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities, and manage time effectively.
Excellent active listening and problem-solving skills.

Benefits

Opportunities to work in a fast-paced, client-focused environment.
Gain experience in a leading international free zone authority.
Develop customer service and communication skills.
Work in a supportive and collaborative team.
Exposure to various client service operations.
Professional development opportunities.

Receptionist - Client Experience