Product Support Executive

Job Overview

Al Ghurair Mobility is seeking a Product Support Executive to join their team in Dubai, United Arab Emirates. This role involves managing vehicle orders, coordinating with manufacturers, and ensuring compliance with internal SOPs. The ideal candidate will be detail-oriented, organized, and experienced in automotive order management.

Company Overview

Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960. With operations spanning six key industry sectors including Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, the company employs approximately 28,000 people across more than 50 countries.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: 3-5 years

Key Responsibilities

• Manage vehicle order records and maintain forward order plans.
• Coordinate monthly order commitments with the manufacturer.
• Handle new vehicle delivery registration (NVDR), including subsidy and volume bonus claims.
• Prepare weekly sales forecasts for manufacturer, sales, and finance teams.
• Maintain accurate master data, cost build-ups, DMS codes, and vehicle specifications.
• Oversee port clearance, customs documentation, and related payments.

Requirements

• Detail-oriented and highly organized with strong data accuracy skills.
• Proficient in DMS and MS Excel.
• Experienced in automotive order management, reporting, and financial coordination.
• Comfortable working with multiple stakeholders (manufacturer, finance, customs, operations).
• Proactive, process-driven, and able to meet tight timelines.

Benefits

• Opportunity to contribute to a legacy of excellence.
• Be part of a team that is shaping the future of the UAE and beyond.
• Work within a vibrant community where individuals thrive and careers flourish.
• Experience a work environment where respect, support, and open communication are valued.
• Collaborate with colleagues who share your passion and commitment to success.