Product Manager - Journey Orchestration

Job Overview

Etihad Airways is seeking a skilled Product Manager - Journey Orchestration to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for enhancing customer journeys and driving engagement through innovative orchestration strategies.

Company Overview

Etihad Airways is the second-largest airline of the United Arab Emirates and one of the four flag carriers of the UAE. Based in Abu Dhabi, the airline operates a global network connecting passengers and cargo to destinations around the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: Bachelor’s Degree
• Experience: Not specified

Key Responsibilities

• Define and manage the product roadmap for journey orchestration initiatives.
• Collaborate with cross-functional teams to design and implement seamless customer journeys.
• Analyze customer data and feedback to identify opportunities for optimization.
• Develop strategies to personalize customer interactions across various touchpoints.
• Measure and report on the performance of journey orchestration efforts.
• Stay updated with industry trends and best practices in product management and customer experience.

Requirements

• Proven experience in product management, preferably in a related industry.
• Strong understanding of customer journey mapping and orchestration principles.
• Excellent analytical and problem-solving skills.
• Ability to work effectively with technical and non-technical stakeholders.
• Strong communication and presentation skills.
• Experience with relevant tools and technologies for journey orchestration is a plus.

Benefits

• Opportunity to work with a leading global airline and shape customer experiences.
• Competitive compensation and benefits package.
• Be part of a dynamic and innovative team.
• Professional development and growth opportunities.
• Contribute to the strategic goals of Etihad Airways.