Payment Customer Service Supervisor

Job Overview

TAQAR CONSULTING CO LLC is seeking a dedicated Payment Customer Service Supervisor to lead their team in Abu Dhabi, United Arab Emirates. This role involves overseeing customer service operations related to payments, ensuring high levels of customer satisfaction and efficient resolution of inquiries.

Company Overview

TAQAR CONSULTING CO LLC is a consulting firm based in Abu Dhabi, United Arab Emirates. The company provides expert services, focusing on delivering solutions and support to clients across various sectors. They are committed to excellence and client success in the UAE market.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry level / No experience required

Key Responsibilities

• Supervise and lead a team of customer service representatives handling payment-related inquiries.
• Monitor team performance, provide coaching, and ensure adherence to service standards.
• Handle escalated customer complaints and complex payment issues effectively.
• Implement and enforce customer service policies and procedures.
• Train new team members on payment processes and customer interaction best practices.
• Generate reports on customer service metrics and team productivity.

Requirements

• Proven experience in a customer service role, preferably with supervisory experience.
• Strong understanding of customer service principles and payment-related processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to train, motivate, and manage a team effectively.
• Proficiency in customer service software and basic computer applications.
• Customer-focused approach with a commitment to service excellence.

Benefits

• Opportunity to lead a dynamic customer service team.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Work in a supportive and collaborative environment.
• Be part of a growing consulting firm in Abu Dhabi.
• Gain experience in a key supervisory role.