Description
Job Overview
An opportunity has arisen for an Outlet Manager to join the SAL team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:Oversee daily operations to ensure efficiency, compliance with company policies, and delivery of exceptional guest service.Foster strong guest relations by reviewing feedback regularly and ensuring team adherence to professional grooming and service standards.Drive consistent implementation of service standards, taking corrective action where necessary to maintain excellence.Monitor outlet profitability, identify operational gaps, and recommend and implement effective improvements.Lead team development through structured training, coaching, and performance management to achieve departmental objectives.Collaborate with senior leadership on strategic initiatives, promotional activities, and long-term plans to enhance outlet positioning and profitability.
Company Overview
Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
Quick Details
- Job Type: Full-time
- Experience: Mid-Senior level
- Qualifications: Diploma / Higher Diploma
Key Responsibilities
- Oversee daily operations to ensure efficiency and compliance.
- Foster strong guest relations by reviewing feedback regularly.
- Drive consistent implementation of service standards.
- Monitor outlet profitability and identify operational gaps.
- Lead team development through training and coaching.
- Collaborate with senior leadership on strategic initiatives.
Requirements
- Minimum of two years’ experience in a similar role.
- Strong F&B background in a 5-star luxury property.
- Fluency in English, with knowledge of an additional language.
- Strong financial acumen.
- Proven ability to lead, motivate, and develop a multi-cultural team.
Benefits
- Supportive and inclusive work environment.
- Access to Learning & Development programmes.
- Opportunities for internal mobility.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Comprehensive healthcare and life insurance coverage.
- Paid annual leave entitlement.
- Performance-based incentives tailored to your role.
- Competitive tax-free salary paid in UAE Dirhams (AED).
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