Officer- Collections (Emiratized Role)

Job Overview

Follow up on allocated delinquent accounts during the month and ensure resolution of the allocated accounts cases as per target assigned through constant follow up, persuasion and negotiation with the customers in line with FAB collections policy and procedure.

Company Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Minimum of 1-2 years collections experience in collections in UAE

Key Responsibilities

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure detailed review of the case given the long tenure relationship with customers.
• Interact with customer in compliance to CPR to ascertain reasons for delinquency.
• Obtain detailed information about the overdue customers and document it on the collection system.
• Evaluate all viable options post discussion with customer to stem flow to next overdue status.
• Flag any high risks to respective managers for accelerated actions.

Requirements

• Minimum of 1-2 years collections experience in collections in UAE.
• Awareness of the legal options and remedial options.
• Excellent communication skills.
• Basic banking knowledge.
• Strong negotiation skills.
• Good computer skills.

Benefits

• Opportunities to work with the UAE’s largest bank.
• Be part of a dynamic and innovative team.
• Career growth and development opportunities.
• Work in a company focused on creating value for its employees.
• Exposure to a top company in the banking industry.
• Contribute to the success of a leading financial institution.