Officer, Collection Operations

Job Overview

The Officer, Collection Operations will be responsible for managing and optimizing collection processes within First Abu Dhabi Bank (FAB) in Abu Dhabi. This role involves ensuring efficient recovery of outstanding debts and maintaining strong customer relationships while adhering to banking regulations and internal policies.

Company Overview

First Abu Dhabi Bank (FAB) is one of the UAE's largest banks, headquartered in Abu Dhabi, United Arab Emirates. It offers a wide range of financial products and services to individuals, corporations, and government entities across the region and internationally, committing to delivering value for its shareholders, customers, and communities.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry level / No experience required

Key Responsibilities

• Execute daily collection activities for various loan products and credit facilities.
• Liaise with customers to negotiate repayment plans and resolve outstanding balances effectively.
• Maintain accurate and up-to-date records of all collection efforts and customer interactions.
• Ensure strict compliance with internal bank policies and external regulatory requirements.
• Monitor collection performance and contribute to identifying areas for process improvement.
• Assist in preparing comprehensive reports on collection status and recovery rates for management review.

Requirements

• Strong communication, negotiation, and interpersonal skills.
• Ability to work efficiently under pressure and consistently meet collection targets.
• High level of attention to detail and excellent organizational skills.
• Proficiency in using Microsoft Office Suite applications.
• Knowledge of banking products and collection procedures is a significant advantage.
• Demonstrated commitment to exceptional customer service and ethical practices.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunities for substantial career growth and professional development within a leading financial institution.
• Work in a dynamic, supportive, and collaborative team environment.
• Exposure to international banking standards and best practices.
• Access to comprehensive health and wellness programs.
• Attractive employee banking privileges and discounts.