Job Overview

ADNOC Distribution is seeking a Manager, Customer Value Proposition (Loyalty & Payments) to join their team in Abu Dhabi, UAE. This pivotal role focuses on enhancing customer loyalty and optimizing payment solutions to drive business growth and customer satisfaction.

Company Overview

ADNOC Distribution is a leading fuel and convenience retailer in the United Arab Emirates. With a strong presence in Abu Dhabi and across the UAE, the company is committed to providing excellent service, innovative solutions, and sustainable products to its vast customer base.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: 5+ years of relevant experience

Key Responsibilities

Develop and implement comprehensive customer value propositions for loyalty and payment programs.
Analyze market trends, customer behavior, and competitive landscape to identify strategic opportunities.
Drive innovation in loyalty and payment solutions to enhance the overall customer experience.
Collaborate effectively with cross-functional teams to ensure seamless execution of strategies.
Monitor and evaluate the performance metrics of programs, optimizing for maximum impact and ROI.
Manage relationships with key partners and vendors within the loyalty and payments ecosystem.

Requirements

Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
Proven experience (5+ years) in customer loyalty, payments, product management, or a similar strategic role, preferably within retail or the oil & gas sector.
Strong analytical and strategic thinking skills with the ability to translate data into actionable insights.
Excellent communication, presentation, and stakeholder management abilities.
Demonstrated ability to lead projects, manage budgets, and oversee cross-functional teams.
Deep understanding of the customer lifecycle and principles of value creation and retention.

Benefits

Opportunity to lead and shape strategic customer initiatives within a prominent national company.
Competitive salary and a comprehensive benefits package.
Significant professional growth and development opportunities.
Work in a dynamic, innovative, and supportive environment.
Be an integral part of a team dedicated to enhancing customer experience and business success.
Exposure to a wide range of challenging projects and cutting-edge industry practices.

Manager, Customer Value Proposition (Loyalty & Payments)