Manager, Client Service Engineering

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Manager, Client Service Engineering to drive end-to-end change through process reengineering, automation, and efficiency improvements. The role involves leading client service priorities, collaborating with cross-functional stakeholders, and ensuring the successful execution of initiatives that align with the bank's strategic objectives.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. With a strong presence in the region, FAB is committed to innovation, customer service, and driving economic growth.

Quick Details

• Salary Range: Market Competitive
• Job Type: Internship
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Lead the redesign and governance of client service journeys.
• Drive end-to-end process optimization and automation initiatives.
• Track, analyze, and report performance against KPIs.
• Engage business stakeholders to align on priorities.
• Conduct analysis to identify improvement opportunities.
• Prepare materials for governance forums and management meetings.

Requirements

• Experience in process reengineering and automation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with agile ways of working and continuous improvement.
• Knowledge of change management frameworks.
• Ability to work collaboratively in cross-functional teams.

Benefits

• Opportunity to drive significant change and process improvements.
• Exposure to a wide range of client service initiatives.
• Collaborative and supportive work environment.
• Career growth opportunities within FAB.
• Gain experience in a leading financial institution.
• Develop expertise in client service engineering.