Manager, Client Service Engineering

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Manager, Client Service Engineering to drive end-to-end change through process reengineering, automation, and efficiency improvements. The role involves leading client service priorities and collaborating with cross-functional stakeholders.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. With a strong presence in the region, FAB is committed to delivering innovative solutions and exceptional customer service. FAB is known for its commitment to excellence and contributions to the banking sector.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Lead the redesign and governance of client service journeys.
• Drive end-to-end process optimization and automation initiatives.
• Track, analyze, and report performance against KPIs.
• Engage business stakeholders to align on priorities.
• Conduct analysis to identify improvement opportunities.
• Prepare materials for governance forums and meetings.

Requirements

• Experience in process reengineering and automation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work in agile ways and drive continuous improvement.
• Familiarity with change management frameworks.
• Knowledge of AI and automation solutions.

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Contribute to innovative projects and initiatives.
• Competitive compensation and benefits package.
• Exposure to a wide range of banking services.
• Be part of a leading financial institution in the UAE.