IT Technical Support Section Head

Job Overview

The Department of Community Development is hiring an IT Technical Support Section Head to join their team in Abu Dhabi. The objective of this role is to manage daily technical support operations, maintain and improve technical systems, and coordinate with relevant stakeholders to ensure the delivery of high-quality technical services to the department and related entities in the social sector.

Company Overview

The Department of Community Development is a government organization in Abu Dhabi, United Arab Emirates, focused on enhancing community development through various IT and administrative services. It oversees related social sector entities and aims to provide high-quality services to the community.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Lead the section strategy, planning, and management.
• Oversee daily technical support operations and troubleshoot technical and digital issues.
• Monitor daily operational activities of digital channels, new platforms, and applications.
• Ensure coordination with the Digital Transformation Department for the maintenance of digital infrastructure, cloud services, and network services.
• Provide user support for IT issues with a focus on security and access.
• Oversee the maintenance and improvement of internal technical systems such as email, telephone, and communication channels.

Requirements

• Minimum 8 years of full-time experience in IT help desk operations with minimum 2-3 years managing a team.
• Bachelor's degree in IT with good GPA, preferably a Master's in a related technical field.
• Excellent communication and stakeholder management skills.
• Excellent English and Arabic language skills.
• Excellent team management skills.

Benefits

• Opportunity to work in a leading government organization.
• Contribute to community development in Abu Dhabi.
• Be part of a dynamic and collaborative team.
• Career growth and development opportunities.
• Comprehensive benefits package.
• Engaging and inclusive work culture.