Description
Job Overview
Capital.com is seeking an IT Service Desk L1 to join their team in Dubai, United Arab Emirates. You will be responsible for receiving and resolving user requests and maintaining IT systems.
Company Overview
Capital.com is a leading trading platform that is ambitiously expanding globally. Known for its top-rated products and cutting-edge technology, the company seeks the best talent to join its growing team.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Diploma / Higher Diploma
- Experience: Not Applicable
Key Responsibilities
- Receiving and resolving user requests within the scope of IT support.
- Preparing user equipment and performing diagnostics before sending devices for repair.
- Creating and maintaining up-to-date user instructions and documentation.
- Managing access to internal services and applications.
- Administering the corporate messaging and email systems.
- Maintaining accurate IT asset inventory records and ensuring proper documentation.
Requirements
- Strong interpersonal and communication skills.
- Proficiency in operating systems (Windows, macOS, Linux).
- Hands-on experience managing global corporate IT systems.
- Excellent problem-solving abilities and experience diagnosing and resolving technical issues.
- Strong written and verbal communication skills.
- Experience troubleshooting hardware, software, and network-related issues.
Benefits
- Competitive Salary.
- Work-Life Harmony.
- Annual Performance Bonus.
- Generous Time Off.
- Employee Referral Program.
- Comprehensive Health Benefits.
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