Description
Job Overview
Value Innovation Labs is seeking an experienced IT Infrastructure & Network Support Engineer to manage end-to-end IT operations, preventive maintenance, and user support for enterprise IT environments in Abu Dhabi, UAE.
Company Overview
Value Innovation Labs is an innovative technology company specializing in software development and IT solutions. They provide comprehensive IT services to businesses, ensuring efficient and reliable IT infrastructure and network support.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: Bachelor’s Degree
- Experience: Mid-Senior level (3-6 years)
Key Responsibilities
- Perform monthly preventive maintenance of IT systems including servers, switches, Wi-Fi access points, CCTV, firewalls, UPS, and access control systems.
- Respond to and resolve breakdowns as per defined SLAs, conducting daily online health checks for various IT systems.
- Coordinate with OEMs and authorized vendors for hardware warranty repairs and replacements.
- Configure internet and network devices and maintain an updated IT asset inventory.
- Provide L1/L2 support for laptops and desktops, including hardware & software, printer support, and network troubleshooting.
- Ensure confidentiality and security of organizational data, adhering to IT security standards and local regulations.
Requirements
- Strong hands-on experience in IT infrastructure, networking, and end-user support.
- Expertise in firewalls, switches, Wi-Fi, CCTV, UPS, and access control systems.
- Experience handling SLAs, incident management, and preventive maintenance.
- Ability to work independently and ensure service continuity.
- Relevant IT certifications preferred.
Benefits
- Opportunity to work with an innovative technology company.
- Gain experience in managing end-to-end IT operations.
- Develop expertise in a wide range of IT infrastructure and network systems.
- Work in a dynamic environment with opportunities for professional growth.
- Contribute to maintaining high IT security standards.
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