Guest Services Executive

Job Overview

Jumeirah Living Marina Gate is seeking a Guest Service Executive to join their Front Office team. The ideal candidate will assist guests with check-in/check-out, bookings, and inquiries, providing personalized service and ensuring a smooth experience.

Company Overview

Jumeirah is a global leader in luxury hospitality, operating 31 exceptional properties across 13 countries. Known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences, Jumeirah is synonymous with Arabian luxury hospitality.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Handle guest inquiries and bookings in person or by phone.
• Manage group bookings according to standard procedures.
• Provide personalized service to guests and frequent travelers.
• Ensure proper documentation and justification for rebates.
• Secure advance payment guarantees at check-in.

Requirements

• Ability to handle multiple tasks and work under pressure.
• Proficiency in using computer systems and office software.
• High level of professionalism and grooming.
• Fluency in Arabic, English, Russian, or German is desired.

Benefits

• Supportive and inclusive work environment.
• Access to Learning & Development programmes.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Company-provided shared accommodation and healthcare.
• Competitive tax-free salary paid in UAE Dirhams (AED).