Guest Services Associate

Job Overview

Miral Experiences is seeking a Guest Services Associate to welcome guests in a friendly and professional manner. Engage with each guest to understand their needs and ensure a positive experience. This role involves managing queue lanes, selling tickets, and providing information about park attractions and services.

Company Overview

Miral Experiences is a provider of entertainment experiences in Abu Dhabi, United Arab Emirates, dedicated to creating memorable moments for visitors. The company focuses on delivering high-quality entertainment and exceptional guest service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Entry level

Key Responsibilities

• Welcome guests in a friendly and professional manner.
• Manage and maintain queue lanes efficiently.
• Sell tickets and other products via a computerised Point of Sale (POS) system.
• Provide pricing, promotion, shows, rides & attractions information to guests.
• Proactively anticipate and resolve guest issues in a timely manner.
• Manage lost and found counter according to company’s policy.

Requirements

• English proficiency (spoken & written).
• Basic computer knowledge.
• Ability and genuine willingness to engage guests.
• Flexibility to work in various conditions.
• High levels of respect and integrity.

Benefits

• Opportunities to work in a leading entertainment provider.
• Gain experience in guest services and operations.
• Work in a diverse and engaging environment.
• Potential for career growth within Miral Experiences.
• Be part of creating memorable experiences for guests.
• Exposure to the entertainment industry in Abu Dhabi.