Guest Service Agent

Job Overview

Anantara Hotels & Resorts is seeking a Guest Service Agent for its location in Ras Al Khaimah, United Arab Emirates. This entry-level, full-time position in the hospitality sector offers an opportunity to provide exceptional guest service in a beautiful setting.

Company Overview

Anantara Hotels & Resorts offers luxurious experiences in destinations around the world. The Anantara Mina Al Arab Ras Al Khaimah Resort provides overwater luxury on the Arabian Gulf in a pristine eco-sanctuary, offering beach, desert, and mountain adventures.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Anticipate guest needs and handle inquiries in an attentive manner.
• Maintain complete knowledge of the hotel product, including room types, rates, and facilities.
• Take personal responsibility for delivering high-standard guest service.
• Ensure guest satisfaction and follow up on issues in a timely manner.
• Suggest innovative alternatives to meet guest needs.
• Develop harmonious working relationships with all hotel departments.

Requirements

• Strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Computer skills in Ms Office; experience with PMS is preferred.
• Preferably Russian or German speakers.

Benefits

• Opportunities for professional development.
• Exposure to luxury hospitality environment.
• Work in a beautiful resort setting in Ras Al Khaimah.
• Be part of a global hospitality brand.
• Engaging and inclusive work culture.
• Experience Anantara's brand excellence.