Guest Relations Manager

Job Overview

Sunset Hospitality Group is seeking an experienced Guest Relations Manager to join their team in Dubai, United Arab Emirates. This role is crucial in ensuring an exceptional guest experience and upholding the brand's reputation for luxury and service excellence.

Company Overview

Sunset Hospitality Group is a dynamic and rapidly growing hospitality company based in Dubai, United Arab Emirates. Known for its innovative concepts in dining, hotels, and lifestyle venues, the group is committed to creating memorable experiences for its guests across a diverse portfolio of luxury brands.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-level / 3-5 years experience

Key Responsibilities

• Oversee and manage all guest relations activities to ensure high standards.
• Ensure a high level of guest satisfaction and effectively handle feedback and complaints.
• Train, supervise, and mentor guest relations staff to achieve performance goals.
• Develop and implement guest service procedures and policies.
• Collaborate with other departments to enhance the overall guest experience.
• Maintain positive relationships with guests and resolve issues promptly and professionally.

Requirements

• Proven experience as a Guest Relations Manager or similar role in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to work efficiently in a fast-paced, high-pressure luxury environment.
• Proficiency in multiple languages is a significant advantage.
• Customer-oriented with a professional and welcoming demeanor.

Benefits

• Opportunity to work with a leading and innovative hospitality group in Dubai.
• Competitive salary and a comprehensive benefits package.
• Excellent opportunities for professional development and career growth.
• Be part of a dynamic and multicultural work environment.
• Contribute to a team dedicated to excellence and innovation in hospitality.
• Experience working in the vibrant and luxurious Dubai hospitality sector.