Front Desk Supervisor

Job Overview

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.

Company Overview

Grand Millennium Al Wahda is a luxury hotel in Abu Dhabi, United Arab Emirates, part of the Millennium Hotels & Resorts group. Known for its exceptional hospitality, the hotel offers a wide range of services and amenities to ensure a memorable guest experience. They focus on maintaining high standards of professionalism and creating a welcoming atmosphere.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.

Requirements

• Proven experience in a front desk or customer service role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle guest complaints and resolve issues effectively.
• Knowledge of hotel services and local attractions.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth within Millennium Hotels & Resorts.
• Supportive and collaborative work environment.
• Employee discounts on hotel services and amenities.
• Comprehensive training programs.