Front Desk Agent

Job Overview

Jumeirah is seeking a professional and customer-focused Front Desk Agent to join its team in Sharjah, United Arab Emirates. This role is crucial for creating a positive first impression and ensuring guests have an exceptional stay.

Company Overview

Jumeirah is a globally renowned luxury hospitality company, known for its iconic hotels and resorts. With a commitment to unparalleled service and unique experiences, Jumeirah operates a portfolio of world-class properties across the Middle East, Europe, and Asia, setting benchmarks in luxury travel.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: 1-2 years of experience in a similar role

Key Responsibilities

• Greet guests warmly and handle check-ins and check-outs efficiently.
• Manage reservations, cancellations, and modifications with accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Resolve guest inquiries and complaints professionally and promptly.
• Process payments and maintain accurate guest records.
• Collaborate with other departments to ensure seamless guest service.

Requirements

• Diploma or Higher Diploma in Hospitality Management or a related field.
• 1-2 years of experience as a Front Desk Agent in a luxury hotel environment.
• Excellent communication and interpersonal skills in English; Arabic is a plus.
• Proficiency in hotel management software (e.g., Opera PMS).
• Ability to work flexible shifts, including weekends and public holidays.
• Strong problem-solving abilities and a guest-oriented approach.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development within Jumeirah.
• Work in a prestigious and dynamic luxury hotel environment.
• Be part of a diverse and multicultural team.
• Employee discounts on hotel stays and F&B across Jumeirah properties.
• Access to world-class training programs.