Front Desk Agent

Job Overview

Fairmont The Palm is seeking a Front Desk Agent to execute the daily functions of arrival and departure for guests, ensuring the Fairmont Service Promise is upheld.

Company Overview

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge, along with 11 food and beverage outlets offering international dining options. It also features an expansive pool and beach area with a health club, Serenity Spa Dubai, and the Fairmont Falcons Kids’ Club.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Perform registration process by obtaining data from guests and following established guidelines.
• Review Group Resumes, VIP reports, and daily business reports.
• Handle cash and credit processing as required, including Gift Card redemption.
• Resolve guest complaints and follow up with the manager as needed.
• Post applicable charges for late check-out requests.
• Ensure strict control of room keys and enforce key handling procedures for maximum security.

Requirements

• Passion for guest service.
• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Fluency in English and at least one additional language.
• Minimum of 1 year previous Hotel experience is an asset.
• Knowledge of Property Management System such as Opera is an asset.

Benefits

• Opportunities for professional development and career growth within Fairmont Hotels & Resorts.
• Work in a luxury, world-class resort environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to hotel services and promotions.
• Be part of a dynamic and supportive team.
• Experience Fairmont's commitment to guest satisfaction.