Field Service Representative - Customer Support Manager

Job Overview

We are looking for a Customer Support Manager (CSM) with a strong Field Representative background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East. Based full-time in Dubai, on the airline’s premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction. You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions linked to the equipment in your scope.

Company Overview

SEGULA Technologies is a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions. SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Manage Customer Support operations on the airline’s site for nacelle and related equipment on the A380 fleet.
• Act as the primary point of contact for the customer’s technical, maintenance and operational teams.
• Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
• Provide day-to-day technical advice to the airline’s teams to avoid or reduce operational disruptions.
• Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
• Prepare clear and regular reports on activities, issues, risks and improvement actions.

Requirements

• Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
• Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
• Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
• Good knowledge of wide-body aircraft operations; experience with A380.
• Strong customer-facing and communication skills.

Benefits

• Opportunities to work on innovative projects.
• Work with a global engineering group.
• Exposure to the aerospace and aviation industry.
• Chance to support a leading airline in the Middle East.
• Develop strong customer relationships.