Job Overview

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs) Ensure click and collect are conducted within SLAs (Service-level agreement) Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what’s working well/what’s not working well within the store

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Chalhoub Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps, driven by innovation and a commitment to sustainability and a people-at-heart culture.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: No Education Required
Experience: Mid-Senior level

Key Responsibilities

Achieve individual and collective sales targets.
Deliver exceptional Guest Experience.
Implement CRM, CX, and other key customer initiatives.
Collect data on customer behaviour, top sellers, and slow movers.
Drive client relationships within an omni-channel approach.
Provide pre-buying feedback on products.

Requirements

Strong English communication skills.
This opportunity is for Emiratisation.

Benefits

Enriching experiences and learning opportunities.
Exposure to different assignments within your role.
Diverse career paths for extraordinary individuals.
Competitive benefits package including health care.
Child education contribution.
Remote and flexible working policies as well as exclusive employee discounts.

Fashion Consultant