Director of Quality and Guest Experience

Job Overview

Wynn Al Marjan Island is seeking a Director of Quality and Guest Experience in Ras al-Khaimah, UAE. This leadership role focuses on enhancing overall guest satisfaction and maintaining high service standards across all operations, contributing to an unparalleled luxury experience.

Company Overview

Wynn Al Marjan Island is an upcoming luxury integrated resort in Ras al-Khaimah, United Arab Emirates. It is set to become a premier destination, offering world-class hospitality, entertainment, and a commitment to exceptional guest experiences, establishing a new benchmark for luxury in the region.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: 8-10 years of experience in a similar leadership role

Key Responsibilities

• Develop and implement comprehensive quality assurance programs and standards.
• Oversee all aspects of guest experience, ensuring exceptional service delivery across departments.
• Lead, mentor, and inspire a team to uphold the highest standards of hospitality and guest satisfaction.
• Monitor and analyze guest feedback, implementing proactive strategies for continuous improvement.
• Collaborate with various operational departments to ensure seamless service and consistent quality.
• Drive initiatives to innovate and enhance the overall guest journey within the resort.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8-10 years of progressive experience in quality management and guest experience roles within luxury hospitality.
• Demonstrated ability to develop and execute successful guest service strategies.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of luxury hotel operations, international service standards, and quality management systems.
• Strong analytical and problem-solving abilities with a guest-centric approach.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to be a foundational leader in the opening of a prestigious, world-class luxury resort.
• Significant professional growth and development opportunities in a dynamic environment.
• Work within an innovative and inspiring team dedicated to excellence.
• Be a key player in shaping the guest experience of an iconic new destination in the UAE.
• Access to exclusive employee privileges and a vibrant work culture.