Description
Job Overview
Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving incidents and escalations, and to clear blocking issues to enable continued delivery of hands-on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
Company Overview
Oracle is a world leader in cloud solutions, using tomorrow’s technology to tackle today’s challenges. Partnering with industry leaders in almost every sector, Oracle continues to thrive after 40+ years of change by operating with integrity. Oracle is committed to growing an inclusive workforce that promotes opportunities for all.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: Mid-Senior Level
Key Responsibilities
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server and network hardware.
- Perform system board level repair and fault diagnosis within SLAs.
- Plan and commission new whitespaces and rack positions.
- Adhere to Oracle, site-specific and customer-specific physical security policies (access control, escort procedures, asset handling).
- Keep up with the latest technologies and apply them appropriately.
Requirements
- Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience.
- Hands on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large-scale mission critical environment.
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
- Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual.
Benefits
- Opportunities for professional development and career growth within Oracle.
- Work in a collaborative and supportive global team environment.
- Gain valuable experience in a leading technology company.
- Access to employee resources and benefits.
- Engaging and inclusive work culture.
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