Customer Support Representative

Job Overview

Kama Capital is seeking a dedicated Customer Support Representative to join their team in Dubai, United Arab Emirates. This role involves providing excellent service and support to clients, ensuring their inquiries and needs are handled efficiently and professionally.

Company Overview

Kama Capital is a financial or investment firm based in Dubai, United Arab Emirates. It focuses on providing specialized financial services and solutions to its clients. The company is committed to fostering strong client relationships and delivering exceptional service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required / Open to all applicants
• Experience: Entry level / 0-2 years preferred

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about company products and services.
• Resolve customer complaints and issues effectively and courteously.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex problems to the appropriate internal teams.
• Ensure a high level of customer satisfaction.

Requirements

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and other office tools.
• Customer-focused with a positive and patient attitude.
• Previous experience in a customer service role is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and career development.
• Work in a dynamic and multicultural environment.
• Comprehensive training and ongoing support.
• Be part of a growing company in the financial sector.
• Employee wellness programs and team-building activities.