Customer Support Associate

Job Overview

Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset. We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.

Company Overview

Driven Properties is a leading real estate company based in Dubai, United Arab Emirates, specializing in providing comprehensive real estate services. They focus on delivering exceptional customer service and supporting their sales and leasing teams in a fast-paced environment.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Prior experience in customer service or call center in real estate is required

Key Responsibilities

• Act as the first point of contact for customers via phone, email, live chat, and in-person.
• Respond to inquiries related to property listings, company services, tenancy, and processes.
• Qualify incoming leads by understanding client requirements, budget, and preferences.
• Investigate and resolve customer complaints or service issues promptly and professionally.
• Collect and document customer feedback to improve service delivery.
• Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.

Requirements

• Prior experience in customer service or call center in real estate is required.
• Excellent communication skills (verbal & written) in English, other languages are a plus.
• Strong lead qualification and customer engagement abilities.
• Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred.
• Customer-centric mindset with a professional and approachable attitude.

Benefits

• Competitive salary
• Health insurance and other benefits as per UAE labor law
• Opportunities for career growth and development within the organization
• Dynamic and collaborative work environment
• Two weeks of extensive training
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai